Subscriptions & Refunds

Coach HQ may offer paid plans or paid features alongside any free access available in the service. The plan, price, renewal timing and included features shown at checkout are the terms that apply to that purchase.

Starting a subscription

When you confirm a purchase, the relevant payment provider processes the transaction. Coach HQ does not receive or store your full card details. Access to paid features is granted after the purchase is successfully confirmed.

Renewal and cancellation

Subscriptions renew only on the terms shown at checkout. Manage or cancel a mobile purchase through the Apple App Store or Google Play account used to buy it. Where a web purchase is available, use the billing controls shown in Coach HQ or contact support for help.

Plan changes

Upgrade, downgrade and cancellation timing are shown before confirmation and reflected in your account where applicable. A change does not remove access to data that you are otherwise entitled to keep, although paid features may no longer be available after a plan ends.

Refunds

Refund requests are considered in line with applicable consumer law and the rules of the payment platform that processed the purchase. App-store purchases are handled through Apple or Google Play’s refund process. For help identifying a purchase or resolving an account issue, contact support@coachhq.co.uk.

Team payments are separate

Where Coach HQ helps a team communicate about player fees or other team payments, those arrangements are set by the team or club. They are separate from a Coach HQ service subscription unless explicitly stated at checkout.